We want you to be completely satisfied with your mirror purchase. If for any reason you are not, we offer a 30-day return policy from the date of delivery.

Eligibility for Return:

To be eligible for a return, your mirror must meet the following criteria:

• It must be in the same condition as when you received it.
• It must be returned in its original packaging.
• You must provide the receipt or proof of purchase.

Initiating a Return:

To start a return, please contact us at info@mirrorsbyreflect.com.au. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorisation will not be accepted.

Damages and Issues:

Please inspect your mirror upon receipt. If you discover any defects, damages, or if you received the wrong item, please contact us immediately. We will evaluate the issue and make it right.

Exchanges:

If you wish to exchange your mirror for another item, the fastest way is to return the original item as per the return instructions above, and then make a separate purchase for the new item.

Refunds:

Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@mirrorsbyreflect.com.au.